Chateau De Ville

[JT]

Pete you asked for a specific room 203 which went onto your booking form to the hotel but as you know, we do not own the hotel so cannot guarantee it

The only one we can guarantee is if you book the "honeymoon" suite as there is and extra charge for that one

My feelings on something like this is, if no one was prepared to pay extra to see the sea then they would not be charging for it.

If you are not happy with anything that happens to you in an accommodation then make your feelings known by your wallet and spend your money outside the establishment and merely use it to sleep in

[viking pete]

John - Ididnt request a specific room when I booked - you said to me I ll try and get you the one you had - so I wont be upset at all if I dont get 203.
A sea view would be excellent as someone has to get them,

your previous post suggested you did not think it was right to charge for upgrades - neither do I or other people too.

I just want to relax and enjoy myself on holiday and the hotel is a big part of that. Not looking for agro in any way,

Lets hope everyone gets a nice room.

Pete.

[billyjoarmstrong]

Thank you very much JT i dont mind where my room is really as long as i can sit on a balcony unlike at my last hotel in Icmeler but i totally disagree with having to pay for a sea view room if you've already booked your holiday. I know whyen you book a package holiday with most companies you can pay extra for sea view rooms but i've never heard of paying once you've arrived. I'd just be adamant that if the room is empty then i can request it if i'm not happy with the room i'm in. To be honest i've had so much stress this year with losing my job then holiday company going bust i just need a holiday and as long as i'm in Icmeler i don't mind not seeing the sea from my balcony.

[ajgaj]

Bonjour did the same to us in June

[patsiej]

Bonjour did the same to us in June

I really hope that this isn't a sign of things to come.

[JT]

If it is a sign the again use your wallet and book a place that looks after you

[annetta]

Bonjour did the same to us in June

I'm a bit concerned about this, we are staying at the Bonjour for the first time 15th - 28th September. Booked through ICR JUly 2010. Nothing on Bonjours own web site about supplements for different rooms.

Due to the collapse of Aegean we have already had to pay an extra £250 for flights so that we can get to Icmeler really don't want to fork out any more extra for our hotel too

JT, can you check my booking I'm quite sure that at the time of booking I requested a double room with a pool view?
(I do realise it is a request and you cannot guarentee it)

Anne

[angelus]

The only consolation is that I and some other people towards the end of our holiday, who had the same problem about rooms, were booked with Thomas Cook. At the time of my booking, I wasnt asked whether I wanted to book a sea view either. If I had been given the choice then I would have. It was only when we reached the hotel at 4.00am in the morning and found that we had this room in the roof that I asked if we could be moved. I was then told that if I paid the extra £5 they might be able to move us. There is a notice on the hotel reception that there is an extra charge for this type of room. I do think these hotels that are doing it need to be sorted out. I think if you were booked with icmeler on line you might be more fortunate in getting the room that you require. Dont stress too much about it, just enjoy your holiday. The only reason I wouldnt go back to the hotel is because of the sun bed situation and the guy that runs it keep pestering you to buy drinks and if you dont want one, why not!! There have been a few complaints about this guy on the forum charging people 8 lira for soft drinks, which is appalling.

[JT]

Annetta

The only thing I do recall from Bonjour this year was a lady not wanting a certain room and Ferhat offered her another at a supplement which she paid.

When we heard about it at the office we said to each other why did she pay, why did she not ask us to try it first.

Some people in Icmeler care only about money and you will see this or I should say you are now seeing it.

As I said before, let your wallet do the talking and spend elsewhere if that is the case

You are OUR customers first and foremost so think about it

[JT]

Angelus

I have not been to the De Ville for a while now but the only signs on reception that I remember where charges for air con and safe deposits, so it looks like someone has come up with another earner for themselves

[angelus]

Hi John

It looked quite an official thing to me, it stood up on the desk on reception, it was a black note with etched writing, if I remember correctly. It was there all the time we were there, I know that. I know that when I was there for our second week there were a few people that arrived in the middle of the night that werent satisfied with their rooms and insisted on being moved. They were with Thomas Cook. I know when I have used ICR in the past, you have always tried to accommodate whatever request was made. It isnt always possible, I know, and that is what people must take into account. From a personal point of view thought, I liked the hotel very much - it was just the beach treatment that let them down. I would rather use other parts of the beach and not get the hassle.

[viking pete]

Isnt it fantastic that we have this forum and are able to share experiences, mainly good about Icmeler.

Angelus commented re the 'hidden' charges - that if you know in advance - 'you pays your money and makes your choice' - thats not easy though when arriving shattered after a 4.00 am arrival.

We all work very hard for our holidays and most of us work to a budget relative to our means.

It will be interesting to see if I have the same experience on Monday afternoon ie. allocated an ATTIC room, then a sea view becoming miraculously available if I part with 14 x £5. and As JT rightly says 'you vote with your wallet'
Under those circumstances I will POLITELY tell them at the booking desk that I consider their policy to be underhand and disgracefull and I will never book another holiday at the Chateau - nor will i buy a drink or sandwich from them during my current holiday.
I will inform ICR of the situation and on my return ensure my experiences are recorded in reviews.

My working life involves a lot of client contact and I can state that Customer Service/ Loyalty is a two way street and any organisation that thinks differently in this day and age will not prosper. ( I deal with ICR not for price but for the way I am dealt with - excellent !)

I have had my little rant now and its over, i am cool whatever happens at the Chateau check in - I could even get a sea view without asking

I WILL enjoy my holiday, especially looking forward to the ICR Boat Trip & Gipsy Beach day and the meet ups which I am sure will contribute to a memorable two weeks in Icmeler (as always)

PETE

[angelus]

Have a great one Pete, when you come back I shall be going the Saturday after for three weeks, cant wait.

[viking pete]

Have a great one Pete, when you come back I shall be going the Saturday after for three weeks, cant wait.

Thanks Angelus - wish you the same - are you staying at the Chateau by chance

Pete.

[redrhino12]

Its only my opinion,but I would have thought that any establishment that has rooms with sea views would charge a premium for the use of these rooms.
I have travelled quite a lot and have always paid extra for a quality view be it sea or mountains or pool .
I noticed hotels in Icmeler do not offer this option,so surely guests who request a sea view will outstrip the avaliabilty of rooms.
As for giveing you the option in resort to upgrade to a sea vew room,I have no problem with that,in fact it would be better if these rooms were avalable to book when useing the agent this way we would be guaranteed rooms of our choice.

Just my opinion folks.

Gene

[mks]

Very clever Pete. Think you have just reserved the room of your choice!!
Got to agree with Gene though, those who shout loudest usually get what they want .never gonna be fair - but the world aint a fair place. Supply and demand and all that. Mark.

[MUSTAPHABUN]

a few years ago we booked a last minute deal to the lunamar in marmaras.we were allocated a room that looked into a tree that was three feet away and obscured the view of the mountain goats .so at four in the morning i was told to see the manager next morning.saw the manager no joy.now this is not so much a hotel as a lookout post. Sherpa Tensing opened an oxygen bar half way up the foothills before the main climb to the summit.as this was a quiet holiday to help me get over a heart attack it wasn't the ideal spot. spoke to the rep [Thomas c***p] and was informed that we could move/ upgrade for £25 a day.we decided to stick it out until the new neighbours Mr and Mrs drunken argument arrived. maybe they were jealous of our tree compared to their vista of all of marmaris laid out before them down to the sea.that was enough we voted with our feet back to icmeler £20 a day b&b best move we ever made. for their customer service Thomas c**p have never seen, or will ever see another penny of my money.

[juju]

Its only my opinion,but I would have thought that any establishment that has rooms with sea views would charge a premium for the use of these rooms.
I have travelled quite a lot and have always paid extra for a quality view be it sea or mountains or pool .
I noticed hotels in Icmeler do not offer this option,so surely guests who request a sea view will outstrip the avaliabilty of rooms.
As for giveing you the option in resort to upgrade to a sea vew room,I have no problem with that,in fact it would be better if these rooms were avalable to book when useing the agent this way we would be guaranteed rooms of our choice.

Just my opinion folks.

Gene

Can see what you're saying but when you book the rooms are all the same price apart from presidential suite and we had thought we would get a double aspect room but didnt.The hotel was full and we are not ones for sitting in or on the balcony and by the time we unpacked we wouldnt bother moving again but it seems very underhand that its luck of the draw and same price what room you get except if you want to move from your inferior back room you have to pay £5 a night more than people who just got one by luck!

[viking pete]

spot on Ju Ju, I have no problem paying more for better facilities - I booked this in Sept 2010 - no mention then.

Again had I been notified in advance, I would probably cussed a couple of time to myself but paid it anyway.

My problem is the way it is being done by the hotel management.Underhand in my opinion.

Lets face it - if we didnt have this forum to communicate with each other - no one would be aware of it and that doesnt make it right.

Pete.

[ajgaj]

Annetta

The only thing I do recall from Bonjour this year was a lady not wanting a certain room and Ferhat offered her another at a supplement which she paid.

When we heard about it at the office we said to each other why did she pay, why did she not ask us to try it first.

Some people in Icmeler care only about money and you will see this or I should say you are now seeing it.

As I said before, let your wallet do the talking and spend elsewhere if that is the case

You are OUR customers first and foremost so think about it

I think that was me and we took Ferhats offer to upgrade BEFORE contacting ICR as we could not have stayed on the top floor ( we have stayed at Bonjour before and expected similar room ) for 2 weeks. spoke to Michele but not as a complain as we had already agreed to pay It was our mistake - I just want to make people aware that Ferhat can take advantage