Terms and Conditions
General Terms and Conditions
These are the conditions of the contract between (“you”) and ICR Travel Ltd. trading as Icmeler Online which will be referred as ICR on this contract.
We try to make sure everything on this Web Site is accurate but it may be produced months before you book.
Any service purchased from ICR Travel Ltd. or any holidays booked is protected by the Turkish Association of Travel Agencies. We are registered under membership number A-2207. For further information, you may visit the TURSAB website at www.tursab.org.tr
Any flights booked using ICR services are covered through your flight Operator's license or equivalent depending on the country you booked your flights from or we may have booked on behalf of you.
Accommodation and Airport Transfer Services (as a package)
All prices on this web site are quoted per person £ Sterling or in Euro or US Dollars and are based on two people sharing a room, unless
Transfer Bookings :
For Transfer Only Bookings, full payment is required up on a booking and is not refundable under any circumstances.
ICR Travel acts as a disclosed agent for third party transport providers (the "Supplier"). The contract for the provision of transport service is between you and the Supplier.
To place an order you must follow the ordering procedures set out on the order page of our website. All orders must be placed at least 48 hours in advance of your departure.
We are entitled, on behalf of the Supplier, to refuse any order placed by you. We do not guarantee to successfully allocate a Supplier to every booking request. In the event that we are unable to allocate your booking request to a Supplier, we will send an email to advise you of that fact. An alternative may be offered which may include additional charges. We will acknowledge your booking request by issuing a booking voucher on behalf of the Supplier to the e-mail address you have given us upon ordering. Supplier details will only be provided if your booking is successfully allocated.
For bookings that are successfully allocated to a Supplier, a voucher will be produced detailing your journey details, the Supplier's details and your unique voucher number. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors. ICR Travel Ltd and IcmelerOnline cannot be held responsible if the details entered at the time of placing your request are incorrect. You must present this to the driver at the start of your journey. The supplier can refuse the transfer if your booking voucher is not shown.
Transfer Bookings - Special Requests
If you have any special requests, please let us know at the time of booking. We will endeavour to pass on all such requests to the Supplier, however we cannot guarantee that they will be met and we will have no liability to you if they are not.
Changes and Cancellations by you
Amendments on flight times can be made directly online up to 3 days prior to the first (or only) sector of your transfer booked date, otherwise any amendment requests must be sent to us in writing, by email at [email protected] or by calling through to +44 151 289 3939 within UK office hours only and will take effect from the day of receipt. Amendments outside of our UK office hours will not be accepted. Whilst we will try to assist, we cannot guarantee that any requests for amendments will be met. Charges may apply. In addition we reserve the right to charge an administration fee of £20.00 per person for any amendments to Services or cancellations.
Transfer Bookings - Changes and Cancellations by the Supplier
We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed Services or to cancel them. We will also use all reasonable efforts to find alternative suitable Services for you at no extra cost , but we will have no further liability to you.
Transfer Bookings - Our Responsibility
We act as a booking agent. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited to publishing information on our website about the Services the Suppliers supply; passing on reservation information to Suppliers and informing you of any enforced changes to the terms of your booking. We accept no responsibility for any information about the transfers that we pass on to you in good faith. We accept no liability for any illness, injury, death or loss of any kind. This includes loss, damage or theft of any luggage or personal belonging you or your party may be carrying. Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.
Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any Service because of unforeseeable circumstances beyond our or the Supplier's control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the Supplier's control.
Transfer Bookings - Your Responsibilities
It is your responsibility to travel with the booking voucher which lists arrival instructions and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number. This is made clear on your booking voucher and on the website. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking voucher.
If your flight is diverted, we recommend that you contact our 24 hour helpline as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that neither we nor the supplier will be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.
Paying for your holiday booking
If you book your holiday more than 84 days before your departure date, you must pay a deposit. If you book your holiday less than 84 days of your arrival, you must pay the full cost at the time of your booking unless another term is agreed upon between `you` and ICR Travel Ltd.
For regular bookings, the deposit amount required is usually 1/3 of your total booking cost which will be indicated during your purchase and on your invoice. ICR Travel has the right to change the required deposit amount or its ratio without any prior notice.
£1 DEPOSIT SPECIAL BOOKINGS When choosing to pay the £1 Deposit Special at the time of booking, you agree to pay the FULL balance no later than 2 weeks before your check in date. If you fail to make the payment for full balance before the due date we are entitled to cancel your booking. Cancellation of a £1 Deposit Special booking means all paid monies will be lost. Balance payment is due 2 weeks prior to departure. LOW DEPOSIT BOOKINGS When choosing to pay the Low Deposit at the time of booking, you agree to pay the remainder of the full deposit (Full deposit is 1/3 of the total booking cost) no later than 8 weeks after the date of when you made the booking. If you fail to make the payment for the remainder of the full deposit before the due date we are entitled to cancel your booking. Cancellation of a Low Deposit booking means all paid deposit amounts will be lost. Balance payment is due 12 weeks prior to departure. NON REFUNDABLE BOOKINGS Non-refundable reservations cannot be cancelled or modified without penalty. Modifications to a Non Refundable booking will be charged at a fee of £40 per person and in the event of a cancellation, there will be no refund. For all other bookings, the first modification is free of charge and thereafter for any additional modifications there will be a charge of £20 per person.
If you make changes on your holiday booking
If you want to make a change to your booking, we will do our best to help so that no new charges are incurred. In some circumstances where your change is considered a major one by our suppliers, we may reflect the costs to your balance as well as administration fees or other similar charges may be applied.
If you cancel your booking
To cancel your holiday, you must notify us in writing as soon as you decide to do so. Your deposits will not be compensated unless otherwise was arranged and contracted for before you made your deposit payment. Any balance payment made in advance and/or before your 84 day limit was reached will be refunded however monies paid for bookings that are less than 84 days away will not be refunded.
No Show Charges
In the instances of non-appearances at your hotel or a change of accommodation upon arrival in resort as requested by you the customer will incur a 3 day no show charge plus any nights of accommodation used. No Show Charges are based on the daily rate of the first 3 nights of the accommodation. This charge is laid upon the customer by the hotel via your agency.
If we alter your booking
It is very unlikely that we will have to make any changes to your booking, but because we plan arrangements months in advance, we reserve the right to do so. Most changes are minor such as the withdrawal of a facility, the need to change your hotel to another one of the same category, the late opening or closure of an advertised swimming pool.
We are responsible for making sure the holiday we supply is in accordance with the web site description and that all advertised
If your behavior at your holiday property is considered to be unacceptable by the hotelier or owner of the property,
In such instance, your contract with us will end immediately, there will be no refund for unused travel or accommodation and
We operate a 24 hour emergency service designed to offer expert help and advice with any problem which may arise during
Your accommodation and other services contract with us is based on these booking conditions and all other information contained within these pages on our web site,
For Flight Booking Conditions, please scroll up to start of this page. All rates listed on our English site are valid for non-Turkish citizens due to contract arrangements made with the suppliers. Turkish Nationals are invited to book their products and services from our Turkish website.
ICR Travel Co.