by wishingwell » 06 Sep 2017 22:44
One of the worst meals we have ever had was in the Winehouse. It was well over an hour between ordering and the food arriving. Every time we asked where our food was they said it was my son's fault as they were waiting for chips. My son who at the time was 10, got quite upset at being blamed. They eventually brought 3 of the 4 meals, which were mediocre at best. We waited another 20 minutes for the 4th meal.
I know people and places have their off days but the real problem was the customer service. Or more to the point, the lack of it. Not once did anyone apologise. In fact apart from when they were blaming the chips and produced the bill, we were totally ignored.
Suffice to say we have not returned. Nor did we have our photo taken for Facebook!