To Colin/Harrishawk
Far before your arrival in
Icmeler you voiced your concerns on our forum about your booking at the Melita and we offered on a couple of occasions to cancel the Melita and move you to a different accommodation but you declined the offer and decided to stay at the Melita
Elaine from the office did visit on your second day just to make sure that you had settled in ok (which all our guests receive) but I stressed that she visit you first that day as I knew you had your reservations about the place and if you found it not to your liking we wanted to get you moved to alternative accommodation before it spoiled the start of your holiday
Everything was fine Elaine was told and she said that you had no issues with the apartments
We did not see you again until you came to the office on the 9th day of your 17 day stay and then you did mention that you were disappointed with the Melita and it was not up to your standard and again with 8 days still left of your holiday we said ok we will move you to alternative accommodation but again you refused this offer and said that you would stick it out at Melita
Once again we are really sorry that your stay at the Melita did not live up to your expectations but in your own admission you should have come to the office a lot sooner so we could have moved you elsewhere so you could enjoy your stay in Icmeler
We did formally apologise after you mailed us on your return to the UK and reimbursed you some money which you kindly donated to the dogs home in Icmeler
We once again apologise for the bad experience you had and did warn the management of the apartments in the most strictest way possible that they should keep on top of things and tidy up so no other future guests would be affected.
On a closing note even though our office in Icmeler was available for you it was never used to its full extent so hopefully future guests of
ICR will read this post and understand that the office and staff are always there for you whilst in the resort 24 hours a day