Refunds.

[Tiberius]

I'm not sure if raising a claim under section 75 is the same as raising a complaint - however if it is - by law they have 2 weeks in order to acknowledge your claim and 8 weeks to either make the refund or reject the compliant/claim.

I would write to them again and formally raise a complaint - its only once these timescales have elapsed will the ombudsman look at your case. However a formal complaint will usually get the company moving, as if they don't - the ombudsman will automatically give you the claim in full.

RE Ombudsman, are we talking about financial ombudsman with regards to credit card/financial claims here?

As myself an BOBUK both have gripes with Huntswood who are dealing with claims that are being processed by the CAA where section 75 didn't apply. I may be wrong but as far as i'm aware there is nobody you can complain too about the CAA/Huntswood's handling of these claims.

If there is could somebody please supply details as i'm just about ready to kick up a right stink

[Turuncveteran]

Tiberius - yes sorry, I was talking about credit card claims here. However if Huntswood/CAA are governed by the FSA (and all bonafine financial services firms are) then the same rules and timescales apply - but I've no idea who Huntswood are so you would need to check if they are FSA registered.

[BOBUK]

Rang Huntswood today and they say my claim has been processed and the payment should be in my bank by Tuesday next week so here`s hoping.

[Tiberius]

Rang Huntswood today and they say my claim has been processed and the payment should be in my bank by Tuesday next week so here`s hoping.

Totally forgot to mention as been so busy but I received the money from Huntswood into my bank account last Friday 2nd December, approximately 8 weeks after initial contact from them.

Pleased to have my money back and cleared now from the credit card but my prior comments still stand, this whole process, industry infact needs seriously looking at as despite receiving the money i'm still quite considerably out of pocket because of every process involved from start to finish., and I know that some others will be far far worse off than me

[BOBUK]

Rang Huntswood today and they say my claim has been processed and the payment should be in my bank by Tuesday next week so here`s hoping.

Totally forgot to mention as been so busy but I received the money from Huntswood into my bank account last Friday 2nd December, approximately 8 weeks after initial contact from them.

Pleased to have my money back and cleared now from the credit card but my prior comments still stand, this whole process, industry infact needs seriously looking at as despite receiving the money i'm still quite considerably out of pocket because of every process involved from start to finish., and I know that some others will be far far worse off than me

Hi Tiberious,as I said earlier,I was told last week my money would be in my bank on tuesday,,,,,still nothing!!

[BOBUK]

Rang Huntswood today and they say my claim has been processed and the payment should be in my bank by Tuesday next week so here`s hoping.

Totally forgot to mention as been so busy but I received the money from Huntswood into my bank account last Friday 2nd December, approximately 8 weeks after initial contact from them.

Pleased to have my money back and cleared now from the credit card but my prior comments still stand, this whole , industry infact needs seriously looking at as despite receiving the money i'm still quite considerably out of pocket because of every process involved from start to finish., and I know that some others will be far far worse off than me

Hi Tiberious,as I said earlier,I was told last week my money would be in my bank on tuesday,,,,,still nothing!!

At long last...flight money been paid into my bank,,,4 months later.

[dksbbs]

At long last...flight money been paid into my bank,,,4 months later.

About time as well, at least you got it back,

Dave

[smc4761]

Well done guys , it may have taken a little longer than you would have hoped but at least you got their in the end. WAs this simply a refund of your holiday costs or was this plus consequential losses.

I would urge all those to are entitled to consequentila losses to ensure they came it is your right

Stewart

[BOBUK]

Hi Stewart,this refund was for my original flights with Aegean.I did claim for consequential losses from my credit card company and,with help from the financial ombudsman,received my credit within 2 weeks.

[kirky]

i cant believe it just recieved £1680 conseqential losses from barclaycard next years holiday now paid for,without information from members i wouldnt known you could make a claim ,a special thanks to dskbbs for your info hopefully i meet you in icmeler buy you few effes cheers