dilan hotel

[the effes wilo]

stayed at dilan for the first time in september 2011, very basic, but you pay for what you get, clean towels and bedding every two days.Got a safe as soon as we arrived, number 13 (unlucky) this was not in your room, it was at the side of the reception desk were you got the master key from, 1st time we went to our safe put master key in and our safe was already open, checked our money which was in divided into envelopes and all sealed apart from one but all money was there. second time to safe and again it was open checked our money and £20 pound was missing, took everything out of our safe as it was night and slept with our money, went back to our safe in the morning and again it was open , asked for manager, who said it had never happened before and nobody could have another key to get into the safe, then in the next breath he told us somebody the month before has £100 taken. he changed our safe, but we checked our money everyday and this spoilt our holiday. we go to icmeler three times a year and have never had this in any other hotel before. will never stay at dilhan again. now wish we had reported this to the police, as two days after we came home some friends went and stayed at dilan, but they had money taken out of there room, so sombody there is a thief?

[juju]

Oh dear.... we have stayed at the Dilhan several times with no problems.Didnt stay this year as we booked Chateau de Ville,but were not that keen on it.Booked for Dilhan next year. What did Oz have to say about it? Its the first time i heard anything like this about Dilhan.Sorry your holiday was spoilt.

[the effes wilo]

We didn't tell Oz as we gave the hotel the benefit of the doute and is a good friend to us. Our friends stay at Dilhan hotel every year however this year the manager has changed. The day we came home our friends flew 2 days later and the first words when they got home was that they had money taken from their room, up to this point they were unaware that we had also had money taken from out safe.

I'm not saying it is the manager as our friends money was taken from their room however he hasn't done a good job of rectifying the situation since this is the 3rd time this has happened that were aware of. How many more times has it happened?

Even our friends that go to Dilhan every year say they won't be going back. It's a good job that this wasn't our first time to Turkey as we wouldn't be going back!

[Chocoholic]

That is very unfortunate and should be sorted out by management, it could be the ruin of someones holiday if a substantial amount was taken and if the culprit is getting away with it then it could well happen as the thief will become more confident.
I never have and never will use a safe that is at reception- it can't be guarded 24/7. I have often rolled back to various apartments/hotels in the early hours to find reception unmanned and unguarded.

[k.mccomas]

STAYED AT DILHAN ON SEVERAL OCCASSIONS LEFT MONEY AND OTHER GOODS IN ROOM,NEVER HAD ANYTHING TOUCHED BY ANY OFTHE STAFF BEFORE AND NEVER HEARD OF ANYONE ELSE WHO HAS HAD THINGS STOLEN

[lauriejones]

we have stayed at dilhan for the last 3 years and never had anything stolen ,but this the first year under new manager reg and money starts to go missing and when we where there he told us it has never happened before but 2 days earlyer it happened to our friends who we recomended dilhan 2 . it hasnt put us off icmeler but it has the dilhan, even tho we had money stolen the manager still wanted £10. 2 keep our room on 4 .3 hours oz is great and we will go and see him next year o i hope reg is getting plenty of tips working in fryer tucks on a night tell u 1 thing he wont get 1 off me

[Chris221273]

Having read this thread has now got me thinking!
Although we took travellers cheques, after 3 days we had spent over £600 and couldn't work out how!
We both wracked our brains thinking what we could possibly have spent it on but could in all honestly account for maybe £200 tops and struggled to get to that amount. We bought a 2 tops and a pair of shorts and a couple of late nights but no trips or anything.
Stupidly I hadn't been crossing off each cheque after taking it out.
Even when we got home we still couldn't work it out and still can't!
I'm certainly not pointing the finger, but makes me wonder.
One young couple said they'd had a £75 jumper disappear from there room but couldn't prove nothing!!
Chris & Anita

[the effes wilo]

hi chris, it looks like it happened to you 2, dont think you can spend £600 in three days and not know what on .I hope this was not your first visit to icmeler because we have been going for the last 5 years and NEVER had a problem before at any other hotel

[Chris221273]

It was our first visit, but I'm not one to tar everyone with the same brush.
We are back next August, but will probably be in a villa as there'll be 6 of us, was originally 10.
We really never could work out how we'd spent so much, seeing as we were getting 2.85tl to the pound.
I mean, we would have had to have eaten at the icmeler version of the ritz, morning, noon & night to spend that much!!
And seeing as the most expensive night we had In 2 weeks was only just over 100tl it kinda don't make sense!
Still, we will be back to paradise next year, no matter what

Chris & Anita

[Chris221273]

Just thinking on this a bit more, the master key was always in the top drawer at reception, and it seemed to be the done thing to just get it out yourself, even if the manager was there, and unlock your safe.
So, spinning the coin, what's to say some people may have gone back early/mid evening, having had a few efe's, and got money out, but only locked their safe with the master key, thus leaving it unlocked to a degree!
Any opportunist guest that way inclined could then of come back while the night porter guy was fast asleep on the sofa(most nights) and tried each safe with the master key till he found one unlocked?!
Just a thought, but not beyond the realms of possibility!
Chris

[Fanny]

Can't comment on Dilhan this season as we didn't stay there this time. However, we've stayed there in the past with no probs at all and equally haven't have probs with this type of safe with a master key left around an unattended reception with another key held by guests

BUT, following experience of a light fingered member of staff in [edited to say] "Dalyan", I keep tabs on my money etc now by making a note of what cash and TC's we've got left by saving the amounts as a draft message on my mobile just to be on the safe side - no pun intended. Each time I take money out of the safe, I update the figures in my draft message. So far so good and everything's been there that should be.

It's worth saying too that re the Dalyan experience, it was to do with digital safes in the room that also had a key, NOT ones at reception as per Dilhan

Don't mean to cause any offence, but if people noticed it, why didn't they report it to the Police or at the very least their rep while in resort??

[Fanny]

Just to add too, re the Dalyan experience, that stealing while working in a hotel is one of the worst things an employee can do because of the respect and reputation that's so paramount in Turkish culture generally. From what the hotel owners said, it's not just that the perpetrator would be sacked; their family would stand the risk of being totally ostracised and excluded by their neighbours and townsfolk, even the children!

[the effes wilo]

just to let you know fanny, we did report it to the rep (laura) t cook.

[JT]

I have been following this with interest and the thing that was foremost in my mind is, did you report it as that is what should have happened straight away and then maybe have a chat to other guests to see if anything had happened to them.

I still think it is far safer to use a safe rather than walking around with a bum bag strapped to you as to me that is like having a sign around your neck "here are all my personal belongings in one place"

[the effes wilo]

hi jt, yes we reported 2 thomas cook rep (laura) in the morning, and as it was change over day alot of people had gone , we did chat 2 a few who was still there, but some said they would't really know, as they didt keep account how much they had. And we always use a safe, so when we got home had 2 change all bank cards as they were in safe too.

[juju]

Having read this thread has now got me thinking!
Although we took travellers cheques, after 3 days we had spent over £600 and couldn't work out how!
We both wracked our brains thinking what we could possibly have spent it on but could in all honestly account for maybe £200 tops and struggled to get to that amount. We bought a 2 tops and a pair of shorts and a couple of late nights but no trips or anything.
Stupidly I hadn't been crossing off each cheque after taking it out.
Even when we got home we still couldn't work it out and still can't!
I'm certainly not pointing the finger, but makes me wonder.
One young couple said they'd had a £75 jumper disappear from there room but couldn't prove nothing!!
Chris & Anita

I haven't used travellers cheques in Turkey and not for a long time anyway but the last time was Spain and they wouldn't cash them without me countersigning in front of them and having passport ID.I know there is fraud with them but it is most common where people report them as lost or stolen,when they haven't been,as they are replaced.So I can't see how it would apply.An opportunist for cash maybe. Most hotels would hate to have this reputation and do anything to find the thief.Just my opinion.

[Chris221273]

With passports in with the travellers cheques in the safe it could probably be quite easy if a shop or supermarket was in on it too!!
They've only got to go in with a travellers cheque and my passport number & job done!
Not saying this is the case at all, but still can't work out £600 in 3 days!!!!
Chris & Anita

[Chris221273]

To add to that, every place we changed up with asked which hotel we were staying at, and we just took that as being friendly banter and just wondering!!!
Could be more to that than meets the eye!!!
As I said, not accusing or pointing the finger, but how could it be proved otherwise?
I'm sure all the supermarkets/shops don't have CCTV as standard like in the uk!
It's open to abuse to be fair.
Chris & Anita

[madazahatter]

I understand that it is very unfortunate when belongings do go missing or are in fact stolen but to assume that travellers cheques have been stolen when no one is taking any time out whatsoever to prove otherwise seems a bit narrow.

A number of times I've woken up in a morning wirh a stinking hangover, counted my remaining money and thought I'd been mugged on my way home only to realise that yes, I did get very drunk and yes I p****d my money up against the wall.

If you check with the issuing travelers cheque station they should be able to provide you with the serial numbers and you can then check with the TC company to see where and when and where the TC's were cashed. If at that point you cannot account for some of the cash, create a report of theft and claim the money back from your insurance.
I do admit that its a bt of leg work on your part but you did the semi sensible thing in the first place by taking TC's and by keeping them in a safe as per travel companies recommendations.

On a personal note I am a regular customer at the Dilhan and when I visited this year I was less than happy with the hotel. It is now suffering from a complete lack of investment which is very sad because I have had some good times there and I consider Oz to be a good friend of mine. I am returning to Icmeler next year but I am not staying at the Dilhan for these reasons. I will also say that at no point during the dozen or so times I have stayed there have I had any reason to not trust any member of staff there.

[Chris221273]

[quote="madazahatter"]I understand that it is very unfortunate when belongings do go missing or are in fact stolen but to assume that travellers cheques have been stolen when no one is taking any time out whatsoever to prove otherwise seems a bit narrow.

I have stated in each post that I'm not pointing the finger or accusing, just saying tis all!

Chris