Anyone still waiting on refund?

[Burntscot]

Is anyone still waiting on a refund from Goldtrail going under?

Still waiting from July, been told its now back in the travel agents hands but they are saying its still in court squawbling about somethings. Booked up for this year but made sure it was a major company. Couldn't handle not getting to Icmeler 2 years on the trot

[john G]

Yeh, still waiting from a similar time as you - booked through Sunshine. Would never book through them again, they are a shambles. ATOL/CAA refused to pay which put it in the hands of Sunshine who said their parent company, Hays Travel, would pay. Hays refused and handed it back to Sunshine who in turn have returned my claim form, flight invoices/bank statements and told me to claim off their supplier failure cover. Had to ring Europ Assist to get more info and was told to download another claim form. Filled the form in and sent it away again with all invoices/bank statement etc - Sunshine in the meantime have asked me to claim off my holiday insurance and if they refuse I need to get this in writing and sent to Europ Assist.

So in a nutshell - still out of pocket by roughly £2000, back to square one after countless emails, phone calls and bloody 8 page claim forms to fill in. Nightmare.

[geordiedave1964]

got a full refund from on the beach with my goldtrail flight in nov or dec

[blondie]

Not Goldtrail, but still waiting for my refund after Kiss went under

[maggie21]

We booked with Goldtrail then was rebooked with Kiss!! Had refunds from both in dec, will be booking with only major company this year!

[JT]

Booking with a Major company wont make any difference at all as those major companies you speak about also booked flights with the failed companies

Our company also was caught up with these companies going bust.

Our customers never had any problems at all with it as we informed them what had happened straight away and instead of worrying them we decided to rebook flights for them and pay ourselves for them.

So it is us that are still waiting for only one refund but as long as our customers were happy then that is all that matters.

[blondie]

Exactly, JT - we had booked through a major company and had no idea our flights were even with Kiss until I received an email telling me they'd gone bust! Back to ICR for us this year - worth every penny for the fantastic service and peace of mind.

[john G]

Wish i'd booked with ICR, I've just had the claim form back from Europ Assist that I filled in last week with a letter saying that we should try with our holiday insurance 1st. If they don't play ball we then have to go to the credit card company and if they refuse then we have to fill the same form in again and send letters from both companies showing why they won't pay, to Europ Assist. Jumping through hoops again!

Makes you wonder what ATOL, CAA and any other supplier failure cover is for - as in our instance, they have been very, very unhelpful and all seem to be refusing, point blank, to issue any refunds.

[carol0912]

Booked flight with goldtrail, which we lost. Booked second with kiss which went 1 month later. Booked totally new package with t***** c*** which was fine. Got both refunds start of December. Booked for this year with one of the biggest travel agents around so fingers crossed, everything will be alright.

[john G]

Sent of all the bumph to the credit card company, going to give them a try. Was lead to believe that they only paid out if you had bought direct, rather than a third party (Sunshine), but it's worth a go.

John

[maggie21]

Have decided booking we ICR this year, planning to book for June & Sept, cant come quick enough!!

[john G]

I've just received a reply from Credit Card Company refusing a claim under section 75 for the Goldtrail flights I bought from Sunshine. Basically, if I'd bought flights direct with Goldtrail I would have a case but due to the fact the payment went to Sunshine there's no claim. Bu&&er, back to square one.

[john G]

Result - I've just received a letter from Europ Assist (Rock Supplier Failure Cover) and we have had a payout for the flights we lost due to the Goldtrail collapse.

Lost £50 per person (x 8 people) excess, but still over the moon we've had a result and the monies in the bank.

Happy days - John

[fifegirl]

We booked with Goldtrail then was rebooked with Kiss!! Had refunds from both in dec, will be booking with only major company this year!

hI maggie
I was in the same situation as you with both companies. I got a full refund within 12 weeks with Kiss but had to wait longer for Goldtrail but got all my money back from them as well.
I have booked with on the beach again this year and so far a o k. Fifegirl.