Hi
We went with them two years ago and had a 13hr delay coming home not once did they tell us why we were delayed there were a few angry people on that flight.
They keept us in the airport for 5hrs before taken us to a local
hotel for something to eat we did not even get a room to change in and were left in the hotel lobby area with people fighting over the seats.
We had a 19hr delay going out last year with excel airlines.
We try to book with an english company now, but we have just had our flights for this year changed from Thomas cook to Freebird airlines.
Steve