This could be very interesting
17 Jul 2009 08:38
Alo 179 – Visitor Complaints Hot Line Open
Thursday, 09 July 2009
Earlier this year we reported that the The Governor of Muğla had a survey carried out by a private research company which concluded that 70% of tourists visiting Muğla felt they had been conned during their stay.
The Governor said that the region would never grow its tourist numbers until sharp practice had been outlawed and said he would open up a complaints phone line so that tourists could make their complaints.
True to his word the new hotline has now opened.
The service allows tourists and residents to make complaints about a wide range of subjects and all complaints are followed up and feedback provided to the complainant.
The phone lines are open 24 hours 7 days a week and a range of languages including English are spoken.
There are two ways to contact the multi lingual service:
1. Dial 179 and speak directly to a person; or,
2. Email [email protected]
Fethiye Times contacted the Alo 179 service by phone earlier this week and were impressed by the quality of the English spoken and the efficiency of the service.
We asked if people who lived in the area but who were not strictly tourists could also use the line for complaints.
We were pleasantly surprised when we were told that it was.
The operator explained that the new service was a communication channel for us all to use.
So if you live or are visiting the Muğla area of Turkey and have been ripped off, hoodwinked, bamboozled or mistreated just call 179 with the details.
We’d be interested in hearing your first hand experiences of using the new service. Was it a good service? Were you satisfied with the conclusions? Let us know by emailing [email protected]
EDIT: Posted the article as the link is not allowed due to advertising on the page
Thursday, 09 July 2009
Earlier this year we reported that the The Governor of Muğla had a survey carried out by a private research company which concluded that 70% of tourists visiting Muğla felt they had been conned during their stay.
The Governor said that the region would never grow its tourist numbers until sharp practice had been outlawed and said he would open up a complaints phone line so that tourists could make their complaints.
True to his word the new hotline has now opened.
The service allows tourists and residents to make complaints about a wide range of subjects and all complaints are followed up and feedback provided to the complainant.
The phone lines are open 24 hours 7 days a week and a range of languages including English are spoken.
There are two ways to contact the multi lingual service:
1. Dial 179 and speak directly to a person; or,
2. Email [email protected]
Fethiye Times contacted the Alo 179 service by phone earlier this week and were impressed by the quality of the English spoken and the efficiency of the service.
We asked if people who lived in the area but who were not strictly tourists could also use the line for complaints.
We were pleasantly surprised when we were told that it was.
The operator explained that the new service was a communication channel for us all to use.
So if you live or are visiting the Muğla area of Turkey and have been ripped off, hoodwinked, bamboozled or mistreated just call 179 with the details.
We’d be interested in hearing your first hand experiences of using the new service. Was it a good service? Were you satisfied with the conclusions? Let us know by emailing [email protected]
EDIT: Posted the article as the link is not allowed due to advertising on the page
17 Jul 2009 11:05
The only thing wrong with something like that, is i think you will find, people having a moan about just about anything, and accusing people they just don't like.
17 Jul 2009 11:15
Oh, sorry never thought of that I just read the article.
I think that's a possibility Quaker bur we will have to wait and see.
Marg
I think that's a possibility Quaker bur we will have to wait and see.
Marg
17 Jul 2009 14:44
17 Jul 2009 15:46
I believe it is. Now there's a thought 
17 Jul 2009 19:15
Sent email today about prices at Dalaman, also about charge for trolleys
17 Jul 2009 19:39
great idea George, so thanks for that
i must admit that there is always the odd time when I feel like someone's chanced it in a cheeky sort of way
however, Dalaman airport really does take the biscuit - esp if we've to pay their extortionate prices for water when we can't take it through after 1/8/09
..........can feel an email coming on hehe
i must admit that there is always the odd time when I feel like someone's chanced it in a cheeky sort of way
however, Dalaman airport really does take the biscuit - esp if we've to pay their extortionate prices for water when we can't take it through after 1/8/09
..........can feel an email coming on hehe
19 Jul 2009 10:16
Ref my previous post.
I recieved a reply from ALO to tell me they are going to get a list of prices from Dalaman, and they they will contacting me again.
Not bad only 2 days since I sent email, so there is someone there
I suggest all of you contact them about this, you never know we might get something done about it.
I recieved a reply from ALO to tell me they are going to get a list of prices from Dalaman, and they they will contacting me again.
Not bad only 2 days since I sent email, so there is someone there
I suggest all of you contact them about this, you never know we might get something done about it.
19 Jul 2009 11:07
Hi George, I have just followed your example by sending a complaint about the price of food and drinks at Dalaman Airport to AOL179. I would like to urge other forum members to do the same....John
19 Jul 2009 11:49
Good idea. If we all do it maybe they may come down a bit. We all know airports are expensive but that one is ridiculous.
19 Jul 2009 12:27
Recieved reply to Complaint (that was quick) - Reply included - they will make inquires - Facilities at Dalaman let to private companies but this would not stop them collecting the companies listed prices policies. Will be in touch sometime later.
As many registered Complaints to AOL179 as possible on this subject may be of help in correcting this problem of over charging.
As many registered Complaints to AOL179 as possible on this subject may be of help in correcting this problem of over charging.
19 Jul 2009 12:45
Just added my tuppence worth to this, and had reply within minutes, probably an automated one as it said much the same as previous posts. Lets just hope something can be done.
19 Jul 2009 13:57
Thank you for letting us know about the hot line. We have just sent an email to them complaining, as many more will do I hope, about the extortionate prices etc. Will let you know any progress on the subject. I jus hope that the hot line is now used a whipping horse for personal vedettas. Watch this space 
19 Jul 2009 14:46
Just read the OH comments, honest he only had one job to do. What he meant was that people would not use for the wrong purposes. Have given him a slap 
19 Jul 2009 15:39
totally agree Sivlerfox BCs!
there was a number you could ring in resort last year to complain about the same sort of thing and also hassling - thought to myself at the time that I hoped no mischeif making went on and that any calls, made were genuine
just sent my complaint off to the above link about Dalaman prices and mentioned too that with the impending ban on taking liquids through, it matters more than ever that the prices charged for basics like water are reasonable
let's hope people power and common sense prevail
there was a number you could ring in resort last year to complain about the same sort of thing and also hassling - thought to myself at the time that I hoped no mischeif making went on and that any calls, made were genuine
just sent my complaint off to the above link about Dalaman prices and mentioned too that with the impending ban on taking liquids through, it matters more than ever that the prices charged for basics like water are reasonable
let's hope people power and common sense prevail
19 Jul 2009 16:39
I've also popped off a mail about water prices at Dalaman.
The thought of liquids not being able to be taken through after August, a hot climate, and the rip-off prices there
The thought of liquids not being able to be taken through after August, a hot climate, and the rip-off prices there
19 Jul 2009 16:47
Another tuppence worth from here and an almost immediate response in the same vein as previous posters.
If this rattles a cage and gets something done it will be well worth it.
If this rattles a cage and gets something done it will be well worth it.
19 Jul 2009 19:48
Hi all,
Just sent my email off complaining about the extortionate prices Dalaman Airport charge.
Let's hope something will be done about this soon.
Sue
Just sent my email off complaining about the extortionate prices Dalaman Airport charge.
Let's hope something will be done about this soon.
Sue
19 Jul 2009 21:39
Cynthia
Brian is getting old love, the mind plays tricks at his age 
Brian is getting old love, the mind plays tricks at his age
Last edited by duffaire on 20 Jul 2009 12:49, edited 1 time in total.