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28 Jun 2011 16:17
(sorry if this is a bit complicated)
We booked our flight afew months ago on TR, but they booked through H4U and we fly with onur. My friend who i am flying with has had to drop out due to an emergency. So she gave her ticket to our other friend. We are due to fly on 13 days (10th july) so i rang TR and asked if it is possible to do a namechange this week when my friend picks her passport up from the office. The lady on the phone said "no sorry it can't be done, it seems H4U have a policy saying no name changes if its within 14 days of travelling, you can try ringing H4U and see if they will" so i did and the lady at H4U said they can still do name changes within this time but i have to ring TR and they make the change through them. So i rang TR back and it was a different person and i explained the situation and they have put in a 'customer service request' and said they will get back to me within a day or 2 at the most.
I am just slightly worried, do you think this will be allowed? i don't mind a charge but has anybody done this before or had the same experience with this company
Thanks for any advice
28 Jun 2011 16:30
Expect a £20 charge from TR for them amending the details (See their T+Cs) also expect them to charge you for any costs incurred from H4U (From their T+Cs Name changes made within 14 days of departure will incur a charge of £75.00 per person)
Dave
28 Jun 2011 16:53
thanks so much. Little weight off my mind now
28 Jun 2011 17:23
With all the advancement of technology over the years you'd think that it would be easy to do a name change on a holiday booking without charging people the earth for doing so...Oh actually it is, another dam right rip off. Another one that makes my blood boil is when you book online you pay for seats together, then about 3 weeks or so before your holiday you get loads of emails for the extras including pick your seat, for god sake all the bloody seats are the same anyway and they want so much money for the privelage again
28 Jun 2011 18:25
Not done a name change through them but last year name change on e...j.. and they charged the admin fee plus the extra difference between flight prices from when I booked to day changed name total charge was around £130 gone are the days of just a fee to do this.
Hope you manage to get it sorted.
28 Jun 2011 21:18
hope all goes ok (sure it will though but let us know x
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