I have read all those mixed reviews my self and at one point in time, I made sure that we would not work with captain silver as I could not trust the management of their efficiency however, have been working with mrs silver for 1.5 yrs now and she is been absolutely great. She is much more laid back now and actually lets us take care of the problems on her behalf rather that her taking care of it her self.
Back in the years, she was working with Direct Holidays and apparently the reps were not too bothered to speak to the guests and deal with their problems thus let silver do it her self. Mrs silver is not the type of person to find practical solutions to problems therefore came across as rude or ignorant to some guests in the past. This is now definitely changed because we are basically there 24/7 making sure that things run smooth and taking the weight of silver's shoulders.
Finally,have no hesitation to book these apartments since they are really nice apartments in one of the nicest settings around icmeler.
Hope the info above clears up many questions for others who may have also had like your self.
Cheers
Rami
ICR