Just got back from
Icmeler on 14th June. Supposed to arrive back 13th June.
I fly a lot with work and have used countless airlines, but I have to admit, Onur air are the biggest bunch of cowboys I have ever come across. Let me explain.
On the way out, plane was on time, but with everyone boarded, made us wait a further 45 minutes whilst refuelling. Not a problem.....I'm fairly patient, but I know this is not usual protocol.
Leg room
I must be travelling on a different plane, cos those who said leg room was sufficient must be tiny. I'm 6 foot and was in agony the whole 4 and a bit hours due to the cramped seating. They have squeezed every last bit of space out of the A321 plane they use.
Anyway, I tell myself its a budget airline, so what do I expect for the money.
Return flight
Our return flight was scheduled for 16.55. Got to the airport for check in at 14.30 and were told plane was delayed by an hour and 5 minutes. Again, not a problem. Planes get delayed at airports.
After going through security again and sitting in the cramped Gate 28, it became apparent that there was a problem with the plane loo's. Despite repeated requestes to the airport staff and flight crew for some information we were told very little, other than there was a problem with the toilets. I sat and watched the maintenance technicians remove several bags of 'waste' and then stand around for countless hours scratching there heads as to what to do next. In the following 8 hours, we were given a sandwich and a drink, herded out of the gate back into the terminal (to diffuse the anger welling up me thinks) and then offered a either a tea or coffee after 7 hours. The whole thing was comical.
What was sad to see though, was a number of people who were quite clearly distressed. One gentleman who's medication was packed away and was very concerned about the effect the delay may have. Another gentleman who was wheelchair bound and had to resort to lying on the floor in agony. Thats not nice to see and they weren't offered any assistance at all.
I know faults happen with planes. Its not the first time I've been delayed. However, where this company differ from others is that they have the worst customer service and face to face interaction going. There is no excuse at not giving people a sensible answer or simply being honest. The 'speaky no english' only incited peoples blazing anger even further. This was further exhibited when we finally got on the plane. Despite waiting over 8 hours, we were only offered a drink and they had the cheek to ask us to pay for them. The rest of the time, the flight crew all hid. The miserable nowts. What do these people get paid for?
Before people respond saying, what do you expect for a buget airline, let me say one thing.
This airline has a shockingly bad reputation. Please read previous threads and web sites for all the details. The plane security is a big issue. However, Onur air would do well to look at Easyjet. When things go wrong, they deal with it in a polite, honest manner and this is simply all people wanted. Instead we were treated like second class citizens and were left to make our own conclusions after watching the ground staff run around like idiots through the glass.
Anyway, long winded answer, but wanted to tell you how I found it. The flight home went ok in the end.
I know others who haven't had any problems. However, I won't be travelling with them again.
(BTW, all the ************ flights that we seen come in during our delay, all left on time.......my booking will be with these next time).
Had a cracking holiday by the way
EDITED:
To remove name 
Posted: 06 Jun 2008 13:42
) that looked nice too - but took our own food and drink on with us but if you're stuck for time to make any they were 4€ for the chicken roll things and I think it was £2 for a can of coke.
