Flight extra cost refund
Posted: 20 Aug 2011 11:11Just In case anyone has missed this in the General Flights Discussion topic
by Sue
for those of you that have had to pay out extra for our flights send your receipt into the cedit card company they will credit you the difference, our flights were £170 dearer and i am getting it back next week
by Sue
found the info on money expert under section 75 so i sent my receipt in and rang them and they said they will pay the difference as they are just as liable as the company that went bust, will only pay if you send your receipts in otherwise they would not know what you had paid, maybe more difficult with certain banks but the halifax has agreed
by Sue
I am getting a refund for aegean flight plus the extra i had to pay for the new flights
By lostsoul
What Sue claimed for is ‘Consequential losses' under section 75 her holiday was booked and alternative flights had to be arranged to continue to go on holiday so the credit card company is liable for original flight cost plus additional cost of new flights.
What it does mean is that you do have to try to book the cheapest replacement flight you can from the same airport etc, if you have to go to a different airport because your local airport no longer Operates to dalaman you can claim the cost incurred for return trip to an alternative airport i.e. taxi or fuel cost and parking. If your flight was for 10 days and an alternative is only 7 or 14 you can claim for either 3 lost accommodation nights or the cost of an extra 4 etc
The credit card company will not normally pay this easily and you have to fight stating section 75 and
‘Consequential losses'
Good luck
Lostsoul
By lostsoul
They will normally say no and hope you go away but you do have the rights, you just have to fight them and ask to speak to someone more senior who has a knowledge of section 75 just don’t give in ultimately the finical ombudsman would side with you, they know that, but the hassle makes people give in. some staff have never been trained on section 75 so have no idea what you are trying to claim for (most know about refunding flights they have had plenty of practice of late)
Some card companies are better then others, some staff more Knowledgeable etc
by Sue
for those of you that have had to pay out extra for our flights send your receipt into the cedit card company they will credit you the difference, our flights were £170 dearer and i am getting it back next week
by Sue
found the info on money expert under section 75 so i sent my receipt in and rang them and they said they will pay the difference as they are just as liable as the company that went bust, will only pay if you send your receipts in otherwise they would not know what you had paid, maybe more difficult with certain banks but the halifax has agreed
by Sue
I am getting a refund for aegean flight plus the extra i had to pay for the new flights
By lostsoul
What Sue claimed for is ‘Consequential losses' under section 75 her holiday was booked and alternative flights had to be arranged to continue to go on holiday so the credit card company is liable for original flight cost plus additional cost of new flights.
What it does mean is that you do have to try to book the cheapest replacement flight you can from the same airport etc, if you have to go to a different airport because your local airport no longer Operates to dalaman you can claim the cost incurred for return trip to an alternative airport i.e. taxi or fuel cost and parking. If your flight was for 10 days and an alternative is only 7 or 14 you can claim for either 3 lost accommodation nights or the cost of an extra 4 etc
The credit card company will not normally pay this easily and you have to fight stating section 75 and
‘Consequential losses'
Good luck
Lostsoul
By lostsoul
They will normally say no and hope you go away but you do have the rights, you just have to fight them and ask to speak to someone more senior who has a knowledge of section 75 just don’t give in ultimately the finical ombudsman would side with you, they know that, but the hassle makes people give in. some staff have never been trained on section 75 so have no idea what you are trying to claim for (most know about refunding flights they have had plenty of practice of late)
Some card companies are better then others, some staff more Knowledgeable etc