Refunds.

[ochlynda]

Received a letter today to tell me that Tesco Bank are crediting my account with £746.95 for consequential losses . Looks like we will be going in September as well as July after all next year.

Can I say a big thankyou to Sue and everyone else who provided valuable information on this thread. Without you I wouldn't have realised you could make a claim.

Lynda

[dksbbs]

Received a letter today to tell me that Tesco Bank are crediting my account with £746.95 for consequential losses . Looks like we will be going in September as well as July after all next year.

Can I say a big thankyou to Sue and everyone else who provided valuable information on this thread. Without you I wouldn't have realised you could make a claim.

Lynda

Great news.

Dave

[cheriton]

Just wondering if any one has had a credit for consequential losses from a Halifax credit card. I've put a claim in and as yet I've heard zilch from them even though I've sent them numerous emails asking the progress of the claim.

[dksbbs]

Just wondering if any one has had a credit for consequential losses from a Halifax credit card. I've put a claim in and as yet I've heard zilch from them even though I've sent them numerous emails asking the progress of the claim.

I can't help you with regards to the halifax but I do recommend you chase in writing and not via email and ask for a decision in 14 days,.


Dave

[Sue]

We paid with our Halifax card had no problems only took 5 weeks to get money back

[Tiberius]

Had my first letter from CAA/HUNTSWOOD on the 7th October stating 4-6 weeks to sort things out. Had a follow up letter the following week asking for original copies of bank/credit card statement. Which was sent and I am still awaiting any response/money almost 8 weeks on from initial contact.

How can it possibly take that long? I find this whole system an absolute joke, due to all the time etc i've had to put into this, new flights/postage/credit card interest etc and the fact I'm not entitled to consequential losses the money I receive back will be pretty much worthless...... and as far as I can see theres nobody you can complain too as the CAA is at the top of the ladder and not overseen by anybody by the looks of it.

Deflated!!!

[BOBUK]

Hello Tiberious,know exactly how you feel!
Sent my claim off in August,acknowledged on 10th.Have since had to send them 2 lots of bank and credit card statements,the last lot on 24th October but still heard nothing.It seems a complete waste of money phoning Huntswood as they just fob me off.I will give them till 1st December and will create a stink ,,,,again!Will let you know.
Bob

[cheriton]

Phoned the Halifax today and was told that the credit for consequential losses will be in my account at midnight tonight. A very happy bunny I am!
Good luck to the rest of you.

[ochlynda]

We have been lucky and got all our money paid back to us including the consequential losses. I was now wondering if anybody knows if there is a cut off point when you can claim back the losses. We have friends who booked for September they got back the cost of the flights they had booked with Aegean back in September but didn't have the spare cash to re-book new flights. They are now in a position to do so,does any body know if they have left it to late to claim back the consequential lossses.
Hope someone can help Thanks

Lynda

[pastie63]

We have been lucky and got all our money paid back to us including the consequential losses. I was now wondering if anybody knows if there is a cut off point when you can claim back the losses. We have friends who booked for September they got back the cost of the flights they had booked with Aegean back in September but didn't have the spare cash to re-book new flights. They are now in a position to do so,does any body know if they have left it to late to claim back the consequential lossses.
Hope someone can help Thanks

Lynda

Hi,
we also have recieved the cost of our flights back from Aegean, booked with a Halifax credit card.
But were just wondering if its tooo late to try for consequential losses?
Any help greatfully recieved.
Thanks Joan

[reesy1959]

Not too late, I think it may be around 120 days, have a look at the following link.

http://www.moneysavingexpert.com/shoppi ... -purchases

[dragon]

Not too late, I think it may be around 120 days, have a look at the following link.
http://www.moneysavingexpert.com/shoppi ... -purchases

The time limit for 'chargeback' is 120 days and I think that the time limit under the Consumer Credit Act is six years. 'Chargeback' can be used when section 75 doesn't apply and where there is no legal obligation on the company but your claim is definitely covered by section 75 of CCA. You can easily check on the time limit for section 75 of the CCA by giving Trading Standards a ring as I can't find anything concrete on any searches I've done. Hope this helps

[john G]

I think the only stipulation would be like for like - it may need to be for the same days/month and it would help if you already had you accommodation booked.

[dragon]

Hi Joan
We also put in our letter ' I should be grateful if you would respond to this letter within 14 days.' It must have helped as it went through in thirteen days I think they will reply quicker if you give them a deadline rather than leave it open ended. We also used the template on Martin Lewis's website, the link is on reesy 1959's post and you'll find it about ¾ of the way down the page.

[dragon]

I think the only stipulation would be like for like - it may need to be for the same days/month and it would help if you already had you accommodation booked.

We're now travelling on a different day but from the same airport. As our booking was with Aegean it was flight only and we were able to make changes to our accommodation without any problem. I can't understand why having your accommodation booked is important as if you haven't booked it, it is easier, as you don't have to make any changes. We claimed for two separate bookings and then made further claims for the consequential losses without any problems thanks to the advice on this forum. It's simple and straight forward using http://www.moneysavingexpert.com/shoppi ... -purchases

[john G]

When we claimed they asked to see proof of accommodation booking

[BOBUK]

Tried ringing Huntswood again today but now they have an answerphone!

[dragon]

We have friends who booked for September they got back the cost of the flights they had booked with Aegean back in September but didn't have the spare cash to re-book new flights. They are now in a position to do so,does any body know if they have left it to late to claim back the consequential lossses.
Hope someone can help Thanks Lynda

When we claimed they asked to see proof of accommodation booking

If your claim for consequential losses includes increased costs for accommodation, proof would need to be sent. As Lynda's friends' claim seems to be for new flights, only information on old and new flights is needed to make the claim.

[dragon]

Tried ringing Huntswood again today but now they have an answerphone!

Is it too early to refer this to the Ombudsman? I think I'd be tempted to write to Huntswood again detailing all the letters and telephone calls you made explaining your difficulties saying that you expect a firm response within 14 days. Worth a try I suppose, if no reply then you've got a copy of this letter to give to the Ombudsman. I'd also send the letter by registered post so they can't deny receiving it. It's really annoying for you though, they're obviously just hanging on to the money as long as possible and the answerphone is another tactic.

[Turuncveteran]

I'm not sure if raising a claim under section 75 is the same as raising a complaint - however if it is - by law they have 2 weeks in order to acknowledge your claim and 8 weeks to either make the refund or reject the compliant/claim.

I would write to them again and formally raise a complaint - its only once these timescales have elapsed will the ombudsman look at your case. However a formal complaint will usually get the company moving, as if they don't - the ombudsman will automatically give you the claim in full.