Goldtrail

[skilly]

We are still waiting for the claim to go through with the CAA or ATTand we filled it in & sent it before Christmas, although it was sent back to us because had we had not signed part of it.

[Fanny]

the frequency with which hol companies are going bust is CRIMINAL imho - sincere good wishes to all those affected by this recent collapse and crossing everything that you all manage to salvage something from the nightmare inflicted on you, and I extend that to the poor hoteliers too

[madmackem]

A quick question , when you claim a refund through CAA does this also include the fuel tax and airline passanger duty or just the actual flight price?

Elaine

[kentlisa]

I just wanted to offer my sincere sadness to all those affected by Goldtrail or any other holiday company who can't fulfill their holidays. I know how much hard work goes into earning the money to be able to afford the holiday in the first place, all the organising around the home/pets/work etc that has to be done sometimes months before you leave and it must be soul destroying for those who don't have the funds available to rebook an alternative whilst waiting for the refund.

I hope you all get your refunds sorted swiftly and those who manage to get away enjoy themselves.

[JT]

To make sure that everyone gets the CORRECT advise and answers I suggest that people in the need to know contact the CAA on the details listed here.

[LynnJenny]

its such a shame when we first started going to turkey they were first company we went with. they took good care of you then they took us on the boat trip had a laugh with the reps what happened to them the last time was 3 years ago they were usless never bothered after that. good luck to everyone

[chasmarie]

Madmackem

We have been told that they refund all money paid, except Insurance.

Will keep you all posted on the refund!!!

[beth]

help
can anyone help which form shoulds i be claiming back my holiday on ?
i had downloaded the abta form but then i heard it should be the atol one and now i am totally confused .any tips would be gratefully received
beth

[jayjay1950]

Did anyone see this in the sun today? http://www.thesun.co.uk/sol/homepage/ne ... Brits.html

[madmackem]

Thanks for that info Chasmarie I know it may take a while but at least all is not lost. Beth I had a problem too on the link from Atol but have managed now,. try this.
In your search engine just type Atol Claim Form when the page comes up click on the "quick view" it brings the form straight up, all 7,yes 7 pages of it. Hope this works for you.

Elaine

[madmackem]

John can I just say a big thank you for your call last night regarding the flight tickets I tried to book, a bit to expensive but at least you tried. Thanks again.

Elaine

[beth]

thanks elaine will get that printed off at work to morrow

[daviemc]

Direct Link

http://www.caa.co.uk/docs/1052/Failure% ... 20form.pdf

[Chris]

I had to go through the process of claiming a refund from CAA last year when customflights went bust,travel republic transfered my flight with another provider and the claim was refunded within 3 months.Now I have got to do the same again !!,I booked flights for some of my family only 10 days ago with goldtrail,credit card company dont want to know,so it will have to be ATOL,luckily weve managed to rebook surprisingly with Thomsons for only £178 only £10 each more.

[madmackem]

WOW Chris how lucky were you, we have been quoted stupid prices of nearly £600, we must have missed all the bargins, Story of my life.

Elaine

[reesy1959]

WOW Chris how lucky were you, we have been quoted stupid prices of nearly £600, we must have missed all the bargins, Story of my life.

Elaine

Hope you manage to get a cheaper flight soon Elaine.

[chasmarie]

I went onto the CAA Websidte and put 'Claim form' in the searchbox. Printed off the claim form and posted yesterday, so fingers crossed. We went online and re-booked to fly with T C from Manchester (instead of Teeside which is just up the road from us!!) but managed to get flights for around £50 more, so not bad for 5 of us. Hopefully we will be tasting that cold Efes next Thursday?? Hope everybody manages to get reasonable flights with not too much of a price hike

[pat175]

well i was due to fly out today.OTB phoned me sunday with new flights £580 each . i paid with my credit card for me husband and 3 grandchildren. At 10.30am.I was worried i would not get a flight. But new updates was sent 3 hours later via email telling you if you can book flights of there web site do so.I looked and they had flights for £308 i think this otb are just a big rip off. And to top it all i have got to pay for my resort hoppa transfer again because they wount change it. Like many others i realy could not afford these flights prices But i done it for my granchildren. will have to work hard when i come back to pay for it.Thats my rant over will be there friday . Saterday im looking forward to arranging the walk to the flag.

[daddylanc]

Just read another story like yours, Jozzyd, on a different forum and that was the same - apparently some travel agents are honouring the payments made and claiming back the money themselves. Thats really good to hear, it should be a legal requirement though - customers who have paid good money in faith shouldn't have to deal with all this crap about claiming refunds from credit cards, ACC, etc.

John

All travel agents should honour payments made.

I have the greatest sympathy with all caught up in this mess. Something similar happened to us last year. And we lost our holiday to Turkey. Was slightly different though;

it was our holiday company whent t*ts up. The company hadn'd, 'Bonded as a package', our holiday, so we had no protection ATOL ABTA CAA all said no. That was the last time I will ever pay cash for a holiday. I now pay for everything by credit card.

With every pakage holiday there are three parts, flights, transfers, and accomadation. I contacted all the providers directly, they were all happy to honour the booking, but I would have to pay again, as they had not recieved the money from the travel company. I had paid three grand for our holiday and they had not passed a peny on, I was bloody ******* off. I soon found though that this is standard industry practice, and it sort of makes sense. If I were to book a hotel in this country I would not pay for It until I left. The same applies with travel agents. They don't give your money to the providers until your holiday begins, in the case of the large opperators, they can keep small hotels waiting for your money until months after you return home!!!! So if you booked with an agent, they should provide you with an alternative, or refund, as they have still got your money.


Good luck to anyone in this mess. I ended up loosing my rag with m*****h (who were totaly blameless) when they told me I could still have the seats, but would have to pay another £1500, and told the very nice lady where she could stick her aeroplane! Went to Lazarote in the end.

[juju]

I am so sorry for all those whose holidays have been taken from them by this.The guy who owns the firm is Turkish according to todays papers.Kadir Aydan.This is the first time I did not book with Goldtrail.They were not including transfers when I looked to book and I couldnt be bothered to sort it and phone them on an 0871 number so I did the flights with Aegean and the transfer and accomodation with ICR....Dilhan which I did last year thru Goldtrail.I cant believe my luck.I think I might get a lottery ticket tomorrow....never do as a rule.Hope you all are ok and get your holidays.I know how lucky we are and we fly thursday.