Onur Air

by **peli** » 22 Feb 2009 15:48

Yeh Im thinking on the same lines, if they havnt enough bookings they move you. it happened to us last year, if anyone remembers my post a while back.
They said the"plane" was cancelled, but I know that plane was still going and I kicked up about it big style on the phone, and the plane suddenly appeared again, and they rebooked us :!:

, but we had the same flight referances etc.
Right Im off to work
C U next Friday
Peli

Last year we flew with Onur from Manchester and experienced a 5 hour delay outbound, however, this was due to a number of travel companies going bust. We were all seated in the departure lounge at Manchester Airport, having purchased our duty free's when a tannoy msg called out 20 to 30 names. These people were asked to go to the service desk, whereupon they were informed that their holiday company had gone bust and these poor people had their boarding cards taken from them. There were many families stranded airside with no idea of what to do and all in various levels of disbelievement and distress.
On boarding the flight, which was called on time, we were then informed that some luggage needed to be removed from the aircraft as the passengers were no longer on board, This took a further 90 mins, by which time our take-off slot had been and gone. The captain came on and informed us that he was waiting for a new slot from Brussels. This duly arrived, we pushed back and started our taxi to the runway, amidst much cheering from the passengers. The worst was yet to come.... we then were informed that some luggage had not been removed, regulations state the flight cannot go if the aircraft has bags without the passenger. We were sent to a hard stand to await Serviceair to come and find the bags but as this was now peak departure time we would have to wait 90 minutes before they could get people to the plane to offlaod the offending bags. Some 120 mins later we were ready to go but there was nearly a riot on board as the cabin crew did not even offer/serve any drinks or light refreshments and their attitutude was appalling. The Captain was the only saving grace on this flight as we got constant updated, he was Dutch.

Notwithstanding, we have again booked with Onur Air for this September from Birmingham, I did not see last years episode as all their fault, and their flight times and prices were as we wanted.
I have since received a call from our travel company advising of flight time changes. We were due to travel 07.30 of 06/09, we are now leaving at 18.10 same day but the return times are better, instead of an 03.50 departure on 20/09, we are now scheduled to leave at 14.45.
I'm just waiting for the next call with more flight revisions...... Watch this space.

Alan

by **stevew** » 23 Feb 2009 12:55

We were on the same flight. Our name WAS called but fortunately, or unfortunately there were two families of the same name travelling with two travel companies. :shock:

But as said it was not Onurs fault.

Steve

by **Russ** » 01 Mar 2009 19:17

Just had our onur air flights brought forward by 10 and a half hours. Not happy about it as we have to take an extra day off work, and the return flight is now at 6.40am.

by **celine2002uk** » 07 Mar 2009 05:39

Exact same thing has happened to us

by **kirky** » 07 Mar 2009 07:59

i think manchester worst airport 2 years ago had long delay ,then got to dalaman no suitcase which we then recieved 4 days into our 1 week holiday,i dont think onur is all to blame when we fly with them from bristol or birmingham never had a delay or problem the problem is manchester airport

We were due to come out pm on the 10th May, heard from the Travel Agents that Onur had cancelled that plane from East Midlands and would not be flying from there until 24th May. We were told we had been reallocated seats on a plane from Manchester flying two days earlier and would still come back to East Midlands as booked. Told them impossible, four people at East Midlands and the car at Manchester, think again. They came back with another flight from Machester on a later date, great. We are now having four days extra free and are not complaing at all but realise this would be a big problem for people who have to work (there is a lot to be said for this retirement business apart from the money)

Its a hard job but someone has to do it

by **Fanny** » 08 Mar 2009 12:05

great result Silverfox BC, wish I could get an extra 4 days in Icmeler hehe
- I'd wangle the time off work somehow

nice to hear that flight changes have had a silver lining for you!!