Fantastic holiday until........................

[karens]

Hi just thought I would give you an update on our holiday to Icmeler in August, it wasn't booked through ICR so I hope its ok to write on here.

We stayed at the Babadan Apts, our 2nd time here and as usual everything was great. At the start of our 2nd week I started to feel unwell, horrendous back pain. Eventually we got the Babadan to call for a doctor who came within 15 mins and took us to a clinic, Knidos Medical Centre. Here I was immediatly put on a drip, apparantly thats the norm in Turkey before they even know what is wrong with you. Anyway, after about an hour they decided to give me an ultrasound scan which revealed I had gall stones. The communication was quite difficult and everytime I asked a question they didnt really understand me and kept leaving me for what seemed ages each time. Eventually they said to my husband that I was being kept in overnight. The next day they told me I was unable to fly home until I had the stones removed. My husband and I discussed this and ovbiously it was the only option otherwise as I say, I couldnt fly home. A short while later the Thomson hospital rep, Julia arrived to see me. We got talking and I happened to say to her that I'd read lots about Dr Murat etc and she said yes he's very good, I asked if I could go to where he was. She made a phone call to my insurance co, Mondial, who confirmed I could be transferred to the main hospital, the Ozel Marmaris. At this point the Knidos were still in possession of my passport, and then of course, they weren't happy that I wanted to be moved. They insisted that we pay upfront for any charges incurred so far BEFORE I could have my passport back. We did, I just wanted to get out of this clinic. Then they refused to give us a copy of the medical report and a copy of the invoice. Eventually we got to the Ozel Marmaris and were met by Lena the translator who was amazing, she got me seen asap by Dr Unsal, and he confirmed the same only that I had a stone lodged in my intestine too. This was the Thursday and we were due to fly home on Saturday (well I wasnt going anywhere) !!! Anyway I obviously had to stay in hospital again and my op was scheduled for the Friday. It did go ahead on Friday, expect when I woke from op, he had decided to remove my gall bladder aswell !! The rep doesnt really know why the Babadan sent me to this clinic in the 1st place. When I was discharged from the hospital obviosuly I couldnt go back to the Babadan so was put in a hotel in Marmaris near the hospital should I have to go back for anything quickly. My husband and 2 children went home on our scheduled flight on Sat, it was heartbreaking for me and my family, I felt very alone in a foreign country after having surgery. My husband flew back out to me on the Wednesday and we got a flight back to Birmingham early hours of Friday morning.

I can't praise this Thomson hospital rep enough she was absolutely amazing, she even took me to my out-patient apt on the Wednesday on her day off, at no point did I have make any phones calls, she did it for me, and as for the insurance company, outstanding.

It has been confirmed today from the insurance company that the bill we had to pay at the Knidos has been credited back into our bank account.

But the bottom line, they should have gone through the correct channels of claiming the money from the insurance company.

Should I encounter anything like this again, I certainly wont be heading to the Knido Medical Centre.

[Jay Trip]

This is why I prefer to go on a package holiday as at least you have the reps to help.
I have found Thomson to be excellent when any illness occurs and we were grateful to them when my husband had a suspected heart attack in Florida,
I hope you are feeling better now and on the road to recovery.

[karens]

Hi Jay Trip, exactly, and thats nothing against anyone booking a seperate holiday, but its the discussion we have had since we got home, because to be truthful we were thinking of booking independantly, obviously I could use the same insurance company but wont have a representative for advise like you say. Honestly, what this lady didnt know, was not worth knowing!!!
Am feeling loads better know thank you.

[JT]

I have just written a big piece and for some reason it has now gone into space

A few points

We have an office in Icmeler with 2 reps on call all the time, 24 hours a day for emergencies

Earlier this year we sadly lost one of our guests due to an idiot waiter in a restaurant calling an ambulance from Marmaris instead of dealing with Dr Murat at Medline who's ambulance would have been there in 2 minutes

So 20 minutes after the call the ambulance turns up but the lady who had a stroke died later in the week in Marmaris

Please call into our office in Icmeler to pick up his card and not let these two episodes be repeated (our guests receive this card in their welcome pack) All insurance claims are dealt with by a person in Murats office so no pestering you for money when you are already worked up in a hospital

[karens]

Thank you for that JT. I cant fault Dr Unsal at all he was so caring and very professional.

[Jay Trip]

John ,Can anyone call on Dr Murat in an emergency?
I love the photo of him on here with his stethoscope round his neck and a cigarette hanging out of his mouth!
Priceless

[feefee1970]

Is the small clinic on the rd to the old village still there.

[JT]

Call on him anytime