PROBLEM SORTED ASAP by ICR

Today I had reason to dispute a booking with another travel company
I spoke with the Director last week and was assured that flights tickets would be sent direct by post
This did not happen So today I contacted them and was verbally abused and the phone call hung up by them thus disconnected
This is no way to run a company
So I rang back saying cancel my booking Do you accept Email as opposed to a letter "Yes we do"
Needless to say I contacted ICR (John) AND IN A FLASH it was sorted
HOW THAT FOR SERVICE

WELL DONE ICR
THANKS
JOHN & JAN

Ahh John glad you got it sorted

Hey Colette
John does not waste time its done and dusted
Thanks for your help as well babe